Refund policy


🛍️ Overview

We aim to provide high-quality products and a smooth shopping experience. If there is any issue with your order, we are here to help.

Since we work with a third-party supplier (CJ Dropshipping), our refund and return process follows their policies.

📦 Damaged or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Or significantly different from what you ordered

Please contact us within 7 days of receiving your order with:

  • Clear photos
  • Video evidence (if possible)
  • Order details

We will offer a replacement or full refund after review.

⏳ Late or Missing Orders

If your order has not arrived within the estimated delivery time, please contact us.
We will investigate with our supplier (CJ Dropshipping) and provide a solution:

  • Reshipment
  • Or refund if confirmed lost

🚫 Non-Refundable Cases

We do not offer refunds in the following cases:

  • Incorrect shipping address provided by the customer
  • Customer changed mind after order is processed
  • Items that have been used or damaged by the customer
  • Custom or personalized products

🔁 Return Process

Because we work with international suppliers, returns are not always required.
In most cases, CJ Dropshipping will:

  • Reship the product
  • Or issue a refund without requiring return shipment

📩 How to Request a Refund

To request support, please contact us at:
📧 [swiftowl30@gmail.com]

Include:

  • Order number
  • Description of the issue
  • Photos or videos (if applicable)

⚠️ Processing Time

Refunds (if approved) are processed within 5–10 business days depending on your payment method.

💡 Note

This policy is aligned with our fulfillment partner (CJ Dropshipping) to ensure fair and fast resolution for customers.